_changelog OTM Update 3.0 – 2010-08-02

1. Online order
   Customers with service pages can place an order using an online form. The online form is converted automatically to a PDF file and added to the project documents. The PM gets a message under “Orders” that the order has been received (just like when a faxed order has been uploaded).
2. Additional languages for communication with customers
   All communication with customers (e-mail and PDF documents) can now also take place in Dutch and Portuguese (BR). The customer user interface is also available in these languages.
3. Back-end tools for adapting standard texts
   The following standard texts can now also be individually customized in the administration module:
   - e-mail to customers
   - texts in documents for customers (quotations, invoices, credit notes, etc.)
   - services offered
   - OTM web site navigation menu
4. Resource service pages
   The color themes were upgraded.
5. Various other minor improvements were implemented.

The next OTM update is scheduled for September/October 2010.

_changelog OTM Update 2.6 - 2010-07-16

1. Partial invoices can now be created as postable documents in a project. They are taken into account on the final invoice.
2. Customer credit notes (for example, a goodwill credit note) can be created for a project.
3. A payment request can now be generated for a project. This is the commercially correct solution for customers subject to prepayment. A proper invoice can be generated after the prepayment is received or the project is concluded.
4. Features 1, 2 and 3 can be tracked appropriately in the OTM bookkeeping module.
5. Further improvements were made to the token editor for localization. This is not seen directly by licensees.
6. Various other minor improvements were implemented.

The OTM 3.0 update is scheduled for August 2, 2010.

_changelog OTM Update 2.5 - 2010-07-05

1. Services are configurable for agencies
   Administration > Agency > Core data > Projects
   The services offered by the agency can be selected here. Services which are not selected do not appear in the system’s list of services, for example on the quote request form.
2. Bookkeeping
   If there are changes to the master data for the resource between the time a credit voucher is downloaded and the status is changed to “paid”, a warning will be shown next to the status selection box.
3. Line item specific taxes
   Individual tax settings can now be defined for the line items of quotations and orders.
4. Subtotal
   A subtotal can be inserted in the quotation after a line item:
   Quote > Line items > Edit line item > Quantification / Price > (checkbox selection)
5. Exporting search results
   Part or all of the search results list for customers or resources can be exported in LDIF format.
6. “Change password” for PMs in the project manager front end
   Project management interface > User preferences
7. OTM basics / Q&A
   Linked via the PM front end
8. New design for the customer front end
   The logout button was moved from the bottom left to the right top.

The next OTM update is scheduled for mid-July 2010.

Using OTM globally and regionally – Part 2 – Currencies

OTM is aimed at promoting regional business as well as operations on a global scale. In addition to using worldwide reserve currencies, OTM also provides an easy facility for working with numerous other currencies.

This means that every LSP can decide in which currencies to offer services and in which currencies freelancers should be paid. It is possible for these to be different currencies. OTM enables the use of any of the 34 convertible currencies currently listed by the European Central Bank (see the following table).

Currencies usable in OTM (status November 2009)
EUR	EURO	RUB	Russian rouble
USD	US dollar	TRY	Turkish lira
JPY	Japanese yen	AUD	Australian dollar
BGN	Bulgarian lev	BRL	Brasilian real
CZK	Czech koruna	CAD	Canadian dollar
DKK	Danish krone	CNY	Chinese yuan renminbi
EEK	Estonian kroon	HKD	Hong Kong dollar
GBP	Pound sterling	IDR	Indonesian rupiah
HUF	Hungarian forint	INR	Indian rupee
LTL	Lithuanian litas	KRW	South Korean won
LVL	Latvian lats	MXN	Mexican peso
PLN	Polish zloty	MYR	Malaysian ringgit
RON	New Romanian leu	NZD	New Zealand dollar
SEK	Swedish krona	PHP	Philippine peso
CHF	Swiss franc	SGD	Singapore dollar
NOK	Norwegian krone	THB	Thai baht
HRK	Croatian kuna	ZAR	South African rand

Within a project, quotes and invoices for customers as well as payments for freelancers can be calculated in one or more currencies. The currencies are converted using the latest daily rates. This ensures that project managers always have a clear overview of the price and costs of each project.

Example: A Brazilian agency works for an US customer and generates its quote and invoice in US dollars, but prefers to pay its local freelancer in Brazilian real.

Using OTM globally and regionally – Part 1 – Languages

1) User interface
The OTM user interface is currently available in English, German and Spanish. Further full localisations in other languages will follow.

2) Communication with end customers and freelancers (resources)
Creating documents such as quotes, invoices, credit notes and email communication is currently possible in the languages English, German and Spanish.

From mid-January 2010, we will also be increasing the number of communication languages by a further 10. In addition to document and email texts, this also regards the GUI of the respective customer service pages.

3) Limitations in the pilot phase
At the beginning of the pilot phase, we will initially only be including pilots that work with the three abovementioned languages. We kindly ask all others to patiently wait a little while longer until the system is ready for their languages.

For those who have or have not ...

We´re happy to announce a new OTM feature. You can set up and publish your own OTM website. We´ll provide several design templates to choose from. The URL is a subdomain and would take the format "mylanguageservice.qtn.net"
The website will include the following pages, with members each deciding which individual pages they would like to publish:

• HOME
• Services / Short Profile (if desired)
• Request Form
• Testimonials (if desired)
• Client List (if desired)
• Terms & Conditions (if desired)
• Freelancer Application Form (if desired)
• Contact

You don´t have to worry about HTML coding, each page is easy to edit (wordprocessor principle) in your OTM administration back end.

Your OTM website provides full integration of all the necessary forms and CRM items you need to successfully communicate with your customers.

For those who already run a website, it might be an interesting prospect to set up a second one.

LSP.net promotes your OTM website in internet search engines!

No extra cost for this service! This feature is included in the OTM license.

Sample OTM microsite: http://myls.qtn.net/home.html?lang=en