New Video Tutorial: Redirecting E-Mail Requests to OTM

Our new 100-second video tutorial shows how to redirect a quote request of an existing customer from your e-mail programm directly to your OTM account.

_changelog OTM Update 5.5 – 2012-03-01

OTM has been updated to Version 5.5.
New feature: "Job description templates" has been added.
For details, please click here .

_changelog OTM Update 5.1 – 2011-10-26

1) Customer e-mail wizard

The new e-mail wizard helps you organize multiple e-mail recipients on the side of the customer. The wizard is available everywhere e-mail is written to customers.

Any number of e-mail addresses can be set up for a customer and commented. The e-mail addresses of all contact persons for a customer can be imported with just a click.

The saved addresses can be inserted in the TO, CC or BCC field automatically or using a convenient selection dialog.

Moreover, general notes can be saved, which are displayed when writing e-mail to customers. This function is useful for showing notes which are not related to the e-mail configuration but which contain information to be considered in the relevant project.

The e-mail addresses and their settings are stored project specifically, i.e. changes in the settings of a project do not change the settings of existing projects. The last e-mail configuration in each case is used as a default for new projects of the customer.

An exception is when sending mail for invoices, partial invoices, payment requests and customer credit notes: the TO, CC and BCC fields must be filled in manually as required.

Here's an example of how it works:
The quotation is sent to the customer’s purchasing department. However, in the rest of the workflow, the original contact for the customer is responsible for matters. Moreover, one or more other persons are to receive CC or BCC copies of e-mail for the project. The invoice for the project is sent to the customer’s bookkeeping department.

2) Extended functionality of customer service pages
An administrator of customer service pages can archive projects of co-workers.

3) Bug fixes and a few improvements of details

OTM 5.0 – Changes for compliance with the EN 15038 standard

1. The sequence of services offered in the online request form now corresponds to the requirements of the EN 15038 standard.
   
2. “Proof correction” and “content correction” were added as new services under >Administration >Preferences >Project management settings.
   
3. If “professional translation” is selected as a service under >Administration >Preferences >Project management settings, a reminder is displayed that compliance with the EN 15038 standard requires that “complex review (source and target text)” be included as an option on the online request form.
   
4. No services are pre-selected in the online request form. (Previously, “professional translation” was selected by default.
   
5. Under >Administration >Standard texts >General terms and conditions for resources, for translators in particular a text passage must be added which obligates them to check their work in a second procedure prior to delivery. A note explains this.
   
6. A note regarding the requirements of the EN 15038 standard was added under >Administration >Standard texts >Service-specific text blocks.
   
7. All licensees intending to work in accordance with EN 15038 should ensure that “complex review (source and target text)” is marked under >Administration >Preferences >Project management settings if “professional translation” is offered. Even if no change is made, please click the “Save” button to ensure that the new sorting is applied to all relevant places in OTM.
   
8. Various minor improvements and bug fixes were made in the project management module.
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OTM 5.0 certified according to EN 15038

EN 15038 certificate

LSP.net has published OTM 5.0.  

The Online Translation Manager (OTM) is now the first commercial project management tool for the language industry to receive EN 15038 certification!

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OTM 5.0 coming in June

The OTM 5.0 update will be published in June 2011.
Besides some major usability impovements there will be exciting news for all LSPs which work (or like to work) in conformity with DIN EN 15038!